Shipping Information

All orders placed on this site are batched together with other orders for your group and are shipped to your group's predetermined location. See the banner on your group's page for delivery location, schedule and specifics.

Return and Exchange Policy

All items are custom decorated to order. No refunds or exchanges are accepted.

Defective Merchandise or Items Received In Error

In the event you receive an item due to our error or defective merchandise, we will replace it with the item originally ordered at no additional cost as long as you notify us about the issue within 14 days from the original date of shipment. You may be asked to provide a photographic image of the item or to return it via a call tag we issue to you. If you are issued a call tag and the item is not returned within 30-days, you will be charged for the replacement. 

Website Content Disclaimer

While we try to make sure that all prices posted here are accurate at all times, we cannot be responsible for typographical and other errors that may appear on the site. If the posted price for any product or service is incorrect due to typographical or other error (e.g., data transmission), Excel Images Inc. and our representatives are only responsible for the correct price, which we will endeavor to provide to you as soon as we become aware of the error. We make every effort to provide you the most accurate, up-to-the-minute information, however it is your responsibility to verify with our Customer Service Representative that all details listed are accurate. Product images and descriptions posted on our website pages are the representations provided by our suppliers. Please note that actual product may differ slightly from specifications and/or the pictures. Excel Images Inc. is not responsible for typographical, pricing, product information, advertising or shipping errors. Advertised prices and available quantities are subject to change without notice. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Excel Images Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

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